At Hermesfx, we have developed a transparent and efficient withdrawal policy to ensure a seamless and secure process for our customers when they want to withdraw their funds. Please note the following guidelines and procedures for initiating a withdrawal:
Eligibility for Withdrawal
To be eligible for a withdrawal, customers must have completed the required verification procedures, including providing a valid ID and proof of address as per Hermesfx’s requirements.
Processing Time
Withdrawal requests are usually processed within 5 business days from the date of submission. However, processing time may vary depending on factors such as the customer’s account status, withdrawal amount, and payment method.
Outstanding Balances
In order for your withdrawal to be approved and processed, all outstanding balances must be settled. Otherwise, the withdrawal request will be canceled.
Third-Party Withdrawals
Withdrawals are only permitted to accounts that have the same name as the trading account holder. Withdrawals by third parties are strictly prohibited for security reasons.
Anti-Money Laundering (AML) Policy
To comply with AML regulations, Hermesfx may request additional documentation or information for larger withdrawal amounts or in certain cases.
Withdrawal Fees
If you withdraw more than 20% of profits or close your account, you will be required to pay management fees, swap fees, or liquidity provider fees to complete the withdrawal or closure process. Please note that fees must be paid in advance, as account segregation does not allow us to make a deduction.
Additional Terms and Conditions
The preamble to these Terms of Use is an inseparable part thereof and, together with all Hermesfx policies, constitutes a binding agreement between the User and Hermesfx. You and all persons using the Website are hereinafter referred to as “Users” and/or “Customers.”
By accessing, visiting, and/or using this Website, each person (hereinafter: “User”) unambiguously and unconditionally agrees to all of these Terms and Conditions, which constitute a binding agreement between the User and Hermesfx, and undertakes to comply with them fully.
All activities on, with, and/or through this website are subject to these Terms and Conditions.
Changes to Policy
Please note that this withdrawal policy is subject to change and may be updated from time to time based on our internal policies. We encourage our customers to review the policy regularly and contact our support team if they have any questions about the withdrawal process.
By adhering to these withdrawal guidelines, we aim to ensure a safe and compliant environment for our customers while enabling smooth and timely withdrawals of funds.
Immunity from Liability
No one is exempt from repercussions and disputes. This condition applies to both Hermesfx and the customer. Both parties are responsible for their own actions.
Provision for Security
We offer a password recovery option if you lose your login ID or password, or both. However, if you have disclosed your password to others, we cannot provide security. It is your responsibility to take the necessary steps to protect your account. We can assist by setting up a new password for you.
Risk Understanding
All businesses, including CFD trading, come with risks. While risks cannot be entirely eliminated, they can be minimized, and we are here to help you manage them.
End of Use
These Terms and Conditions require you not to allow anyone to use our facilities and services without our permission. We can only provide services to our registered members, not to third parties, agents, friends, or family members of registered members.