At Hermesfx, we are committed to protecting our customers' privacy at all costs. We have established a comprehensive privacy policy to ensure the confidentiality of our customers' data and information. When collecting data and information from our customers to provide our services, we remain clear, transparent, and committed to maintaining your privacy.
In this Privacy Policy, our customers are referred to as “customers,” “users,” “members,” “account holders,” “merchants,” “he,” “she,” “they,” and “it,” either in the plural or singular. Similarly, Hermesfx is referred to as “Hermesfx,” “Broker,” “Brokerage Service Provider,” “Trading Platform,” “Trade Facilitator,” “we,” and “us” in this document.
Our Privacy Policy covers all data and information that we collect, request, or obtain from our customers. Additionally, it outlines how we share, use, and protect such information, including with whom we may or may not share it. This Policy also details the processes and procedures related to data modifications, updates, and security. Hermesfx follows strict guidelines to ensure the protection of our customers' data and information.
This data protection policy is an integral part of Hermesfx’s general terms and conditions and stands alongside them.
Data Collection and Use
You acknowledge that Hermesfx collects the necessary data and information during the registration process to ensure the provision of our brokerage services. This data is primarily collected to enable access to our brokerage services, trading platforms, tools, resources, and functions.
If we discover that any information provided is insufficient, incorrect, or refused, we reserve the right to refuse or suspend our services to you, either temporarily or permanently, with or without prior notice. You may use some features without providing all of your personal information. However, we reserve the right to process the information and data you provide in accordance with this Privacy Policy.
This Privacy Policy applies to all of our services, facilities, tools, resources, features, applications, and software, including our website. It does not apply to practices that Hermesfx does not engage in, or to entities outside of Hermesfx. Additionally, this Privacy Policy does not apply to the personal data of the founders, directors, management, or staff of Hermesfx, unless they use our services.
Data and Information Collection
We collect data and information from customers using various methods. The primary sources include our trading platform, communications between you and Hermesfx, and third-party sources, surveys, customer feedback, etc.
Personal data includes your full name, gender, address, age, phone number, email address, financial information, ID card, passport, utility bills, etc. This data is collected for identification purposes and to conduct AML and KYC checks. We guarantee our services once a completed registration form and initial deposit are made.
We accept both oral and documentary evidence to verify your identity. However, we reserve the right to request further documentation if necessary. Proof of identity may include utility bills, ID cards, passports, financial statements, etc.
We apply the highest security standards to protect your data and are not responsible for data theft, fraud, or hacking outside of Hermesfx’s control. Your information will not be disclosed to third parties without your consent, except when required by a court of competent jurisdiction.
Cookies and Mobile Commerce Policy
You have the option to grant or restrict access to cookies as per your preferences. Cookies help us identify our users and enhance your experience on our platform.
Regarding mobile trading, this data protection policy applies to Hermesfx’s mobile trading app, which is an additional service for convenient access to our platform. During installation, the app requests permission to access various features of your mobile device. The permissions requested include:
- Installing the app
- Accessing storage
- Accessing the microphone
- Media storage
- Accessing contacts
- Accessing the internet